We know you may have lots of questions with regards to how COVID-19 is affecting your orders, our community and the wellbeing of our staff and partners. We have included some FAQs below, but if you require additional info, please get in touch at firstname.lastname@example.org
Can I still shop online? Orders placed before September 19 have a considerably long shipping timeline due to COVID-19 restrictions. They can be delayed for up to 4 weeks or more depending on your country and if the shipping routes from our warehouse to your country are open.
Orders placed after September 19 will follow the normal shipping timeline. To read more about our shipping timeline, click here.
Should I expect a delay with my order? Orders placed before September 19th are considerably delayed. Orders placed after September 19 will follow the normal shipping timeline. To learn more about shipping, click here.
What is your return policy? Please read our detailed return policy here. If you are unable to send back a return due to stay-at-home orders, please contact us and we will accommodate you. Please process your return as soon as you safely can.
Is it 'business as usual' at Coral Doe? We are following all government advice and closely monitoring for any new updates that may impact how we operate and communicate with you. Where possible, we are implementing safety measures to protect our staff . As always, keep an eye on our socials @coraldoe for all the latest info.
Can I catch COVID-19 through my package? Govt and health authorities have advised that there is no perceived increase in risk of contracting the new coronavirus when handling post. From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters, or parcels.
Will you still be launching new collections and re-stocking our favourite items? We are working closely with our suppliers to ensure we are able to continue working safely to develop new and exciting ranges for the upcoming months. As always, keep an eye on our socials @coraldoe for all the latest info.
What is Coral Doe doing to support the community during this time? We want to continue to bring you positive, motivational content - content that will help us all get through these testing times. We would love to hear from you about what you want from us, so feel free to share your thoughts with us via email or Instagram DMs!