COVID-19 Policies

By confirming your order, you are agreeing to the following terms and conditions:

  • Our standard delivery time is 3-4 weeks. However, orders can be considerably delayed due to the pandemic. We do guarantee the delivery of each order once it is confirmed but massive delays are expected.
  • We are an international brand so our shipping times are not comparable to local brands.
  • If your item goes out of stock or our team believes it will not reach you, we guarantee a full refund. Our team will contact you for a refund.
  • You are NOT eligible for a refund on the basis of delays. Orders are significantly delayed due to the pandemic. If your order is in transit but held up at an international shipping port, and our team is certain you will receive your order albeit delayed, you will not be refunded for it. Please do not ask for it since it is against our policy and will not be catered to.
  • Our working hours are 1PM-9PM Pakistan Time. Do not expect a response outside of these hours.
  • Our detailed refund policy can be found here.
  • All of these are non-negotiable.